Spectral Divide
Privacy Policy
Last updated: July 16, 2026
Website Privacy Policy
This Privacy Policy explains how Spectral Divide collects, uses, stores, shares, and protects information when you visit our website, play Spectral Divide, use online features, join lobbies, contact support, report issues, or interact with services connected to the game.
This notice is written for players, website visitors, parents or guardians, platform reviewers, and anyone else who needs to understand how information is handled for Spectral Divide.
Spectral Divide Privacy Notice
This privacy notice provides important information about who we are, what personal data we collect, how we collect it, how we use it, when we share it, how long we keep it, and the rights and choices available to you.
This notice is layered so you can read the whole policy or go directly to the sections that matter most: key terms, who we are, personal data we collect, how we collect it, how and why we use it, sharing, retention, international transfers, your rights, children, Epic Games and Epic Online Services, complaints, changes, and contact.
1. Key Terms
| Term | Meaning |
|---|---|
| Game | Spectral Divide, including the game client, online features, test builds, multiplayer lobbies, support channels, and related services that link to this policy. |
| Website | https://spectraldivide.ticketxa.com and any Spectral Divide page that links to this policy. |
| We, us, our | Spectral Divide / TicketXA, the operator of the Spectral Divide website and game services described in this policy. |
| You, player, user | A person who visits the website, plays the game, uses online features, contacts support, joins a lobby, or otherwise interacts with Spectral Divide. |
| Personal data or personal information | Information that identifies, relates to, describes, can reasonably be linked with, or could reasonably identify an individual, directly or indirectly. |
| Platform providers | Epic Games, Epic Online Services, storefronts, launchers, console networks, payment processors, and other third-party services used to distribute, authenticate, host, or operate the game. |
| Processing | Collecting, using, storing, organizing, disclosing, deleting, securing, analyzing, or otherwise handling personal data. |
2. Who We Are
Spectral Divide is operated by Spectral Divide / TicketXA. We are responsible for the Spectral Divide website and for the personal data we control in connection with the game and related support.
Contact us at [email protected] for privacy questions, data requests, deletion requests, parental requests, account questions, appeals, complaints, or accessibility help with this notice.
Some services connected to Spectral Divide are operated by third parties, including Epic Games / Epic Online Services, Cloudflare, storefronts, payment processors, launcher providers, and hosting providers. Your use of those third-party accounts, stores, launchers, websites, and services is also governed by their own privacy policies and terms.
3. Scope of This Policy
This policy applies to Spectral Divide, the website at https://spectraldivide.ticketxa.com, multiplayer features, lobby features, support communications, test builds, crash or diagnostic reports, reporting or moderation workflows, and any related service that links to this policy.
This policy does not replace the privacy notices of Epic Games, Epic Online Services, Cloudflare, platform storefronts, payment processors, social platforms, Discord, or other third-party services. Please review those policies separately when you use their accounts, launchers, stores, websites, or services.
4. Quick Summary
| Game | Spectral Divide, a multiplayer paranormal investigation game. |
|---|---|
| Website | https://spectraldivide.ticketxa.com |
| Privacy contact | [email protected] |
| Personal information sold | No. We do not sell personal information. |
| Targeted advertising | No. We do not currently share personal information for targeted advertising or cross-context behavioral advertising. |
| Advertising cookies | No. The current website does not intentionally use advertising cookies, analytics cookies, retargeting pixels, or tracking cookies. |
| Core providers | Epic Games / Epic Online Services, Cloudflare, hosting providers, platform storefronts, launchers, support tools, diagnostic tools, and infrastructure providers as needed. |
| Children | The game is not directed to children under 13 or under the applicable age of digital consent. For Epic account, parental, and child-account privacy information, review Epic's privacy policy and account tools. |
5. Personal Data We Collect
The personal data we collect depends on how you use Spectral Divide. We collect data you provide, data collected automatically, and data received from platform providers or service providers.
5.1 Information You Provide
| Category | Examples | Why We Use It |
|---|---|---|
| Account and identity information | Email address if you contact us, account identifier, platform identifier, Epic account identifier if used, display name, selected player name, region or country if supplied by a platform. | Account support, player identification, online services, lobbies, player preferences, safety, and troubleshooting. |
| Gameplay preferences | Selected character, lobby name, lobby code, display name, options, settings, chosen server, input preferences, graphics settings. | Save settings, operate multiplayer, show your selected name and character, and improve usability. |
| Support communications | Email messages, bug reports, screenshots, crash descriptions, device information you include, and other information you send us. | Respond to support requests, investigate bugs, resolve account or gameplay problems, and maintain records of support decisions. |
| Testing and feedback | Survey responses, bug feedback, playtest notes, feature requests, and voluntary comments. | Improve the game, prioritize fixes, evaluate features, and manage testing. |
5.2 Information Collected Automatically
| Category | Examples | Why We Use It |
|---|---|---|
| Technical information | IP address, device type, hardware, operating system, graphics device, browser type, system language, platform, network status, timestamps, and approximate location inferred from IP address. | Deliver the website and game services, security, fraud prevention, diagnostics, compatibility, and performance improvement. |
| Website logs | Pages requested, timestamps, IP address, user agent, referrer, HTTP status, Cloudflare security and performance data. | Host and secure the website, prevent abuse, debug errors, and understand website reliability. |
| Game and server logs | Game version, build ID, map, lobby/session identifiers, connection attempts, matchmaking events, server errors, crash logs, disconnect reasons, command-line mode, and diagnostic messages. | Operate multiplayer, troubleshoot errors, monitor service stability, identify abuse or cheating, and diagnose crashes. |
| Gameplay activity | Lobby creation and joining, session activity, player count, player display name, selected character, in-game events, progression or match results if implemented. | Operate gameplay, lobbies, sessions, saved preferences, debugging, balancing, and future game improvement. |
| Security and integrity data | Failed login or connection attempts, suspicious traffic, abusive behavior reports, moderation records, sanctions, block events, and anti-abuse signals. | Protect players, enforce rules, prevent cheating or abuse, and secure the game and website. |
5.3 Information From Platform Providers and Third Parties
| Source | Examples | Why We Use It |
|---|---|---|
| Epic Games and Epic Online Services | Epic account ID, Product User ID, display name, linked platform identifiers, authentication status, lobby/session data, achievements or stats if enabled, sanctions or service status. | Authentication, multiplayer, lobbies, crossplay, account linking, entitlements, online service operation, and safety features. |
| Platform storefronts and launchers | Entitlement status, purchase/refund status, region, platform account ID, display name, and launch context. | Confirm access to the game, support purchases, operate platform features, and troubleshoot launch or entitlement issues. |
| Hosting and infrastructure providers | Server logs, request logs, security events, operational metrics, crash traces, availability data. | Provide, secure, and monitor the game servers, account services, and website. |
| Other players | Reports, messages, screenshots, session information, abuse reports, bug reports involving your account or display name. | Investigate support issues, enforce rules, respond to abuse, and improve safety. |
6. How We Collect Personal Data
| Collection Method | Examples |
|---|---|
| Directly from you | When you email us, send a support request, submit feedback, report a bug, provide a display name, create or join a lobby, or choose in-game settings. |
| Automatically from the website or game | When your browser or game client connects to our website, server, lobby service, multiplayer service, or diagnostic systems. |
| From Epic Games / Epic Online Services | When you authenticate, use lobbies, join sessions, use crossplay or online services, or use Epic account-linked features. |
| From storefronts, launchers, and platforms | When you buy, install, launch, refund, update, or request support for the game through a storefront, launcher, or platform. |
| From other players | When another player submits a report, support request, screenshot, or session information involving your display name, account, lobby, or gameplay activity. |
7. How and Why We Use Personal Data
| Purpose | Examples | Legal Basis Where Applicable |
|---|---|---|
| Provide the game and website | Run the website, allow game access, operate servers, create and join lobbies, show display names, save settings, support online play, and maintain service availability. | Contract necessity; legitimate interests. |
| Authenticate users and operate Epic/EOS features | Verify platform or Epic login, connect sessions, operate lobbies, support multiplayer, check entitlements, and support account-linked features. | Contract necessity; legitimate interests. |
| Support and troubleshooting | Respond to emails, investigate bugs, diagnose crashes, review logs, fix connection problems, and help with account or platform issues. | Legitimate interests; contract necessity. |
| Security, integrity, and fraud prevention | Detect cheating, abuse, unauthorized access, malicious traffic, fraud, spam, service attacks, or violations of game rules. | Legitimate interests; legal obligations; protection of users and services. |
| Moderation and player safety | Review reports, investigate harmful conduct, apply warnings, blocks, restrictions, bans, or other sanctions, and keep records needed to prevent repeat abuse. | Legitimate interests; legal obligations; contract necessity. |
| Improve and develop Spectral Divide | Analyze crashes, performance, feature usage, balance, lobby flow, player feedback, and technical errors. | Legitimate interests; consent where required. |
| Comply with law and platform requirements | Respond to lawful requests, comply with privacy, consumer protection, tax, youth safety, platform, and store obligations. | Legal obligations; legitimate interests. |
| Communicate with you | Send support replies, service notices, safety notices, policy updates, and optional marketing only if later enabled and legally permitted. | Contract necessity; legitimate interests; consent where required. |
8. Epic Games and Epic Online Services
Spectral Divide may use Epic Online Services and related Epic services to support login, account identifiers, lobbies, sessions, matchmaking, multiplayer networking, achievements, stats, voice or chat features, sanctions, player reports, and crossplay if those features are enabled.
This policy describes how Spectral Divide handles information for Spectral Divide. It does not describe, limit, or replace Epic Games' own privacy relationship with Epic Games users. For information about Epic Games' privacy practices, account tools, parental tools, and Epic-controlled data, review the Epic Games Privacy Policy at https://www.epicgames.com/site/en-US/privacypolicy.
When Epic Online Services features are enabled, Spectral Divide may receive limited information through those services, such as Product User ID, Epic account ID where applicable, display name, authentication status, lobby/session data, and service status. We use information received by Spectral Divide only to operate and support Spectral Divide, provide online features, maintain safety, and troubleshoot issues.
9. Voice, Chat, Social, and User Content Features
If Spectral Divide enables voice chat, text chat, reports, friends, parties, display names, user-generated lobby names, screenshots, or similar social features, information you share may be visible to other players and may be processed for safety, moderation, support, and enforcement.
Do not share sensitive personal information in lobby names, display names, chat, voice chat, screenshots, or public multiplayer spaces. If reporting or moderation tools are enabled, reports may include player identifiers, display names, session details, chat excerpts, screenshots, voice snippets if supported by the platform, or other evidence relevant to the report.
10. How We Share Personal Data
We disclose personal data only as needed for the purposes described in this policy. We do not sell personal information. We do not share personal information for targeted advertising.
| Recipient | Information Shared | Purpose |
|---|---|---|
| Other players | Display name, selected character, lobby name, lobby code, gameplay presence, chat or voice content if enabled, and session activity visible during gameplay. | Multiplayer gameplay, lobbies, social features, and player communication. |
| Epic Games / Epic Online Services | Account identifiers, Product User ID, authentication state, lobby/session data, platform identifiers, service events, sanctions, reports, and online-service data. | Authentication, lobbies, sessions, crossplay, multiplayer, safety, and platform services. |
| Cloudflare and hosting providers | Website request logs, IP address, browser/device data, security events, server logs, and operational metrics. | Website delivery, security, performance, reliability, abuse prevention, and diagnostics. |
| Platform storefronts, launchers, and payment processors | Entitlement, account, platform, launch, region, support, transaction status, refund status, and purchase-confirmation data. | Game access, purchase verification, platform features, payment processing, support, and compliance. |
| Support, crash, diagnostic, and infrastructure providers | Support emails, crash logs, technical logs, bug reports, device data, diagnostic events, and service availability data. | Respond to support, diagnose bugs, monitor stability, secure services, and improve the game. |
| Legal, safety, and professional recipients | Relevant account, technical, transaction, report, support, or security information. | Legal compliance, enforcement, fraud prevention, safety, dispute resolution, professional advice, or a transfer of the game or related assets. |
| Government, law enforcement, regulators, or courts | Information legally required or reasonably necessary to protect rights, safety, users, or services. | Comply with valid legal process, enforce terms, protect players, prevent abuse, and meet legal obligations. |
11. Cookies, Similar Technologies, and Website Hosting
The current Spectral Divide website is a basic static website and does not intentionally use advertising cookies or analytics cookies. Cloudflare may process technical request data, security events, IP addresses, user agents, and performance data to deliver and protect the website.
If we later add analytics, embedded media, account login, advertising, retargeting, pixels, or non-essential cookies, we will update this policy and provide any required notice or consent options before using those technologies.
Browser "Do Not Track" signals do not currently change the operation of the website because the website does not use targeted advertising or tracking cookies. Where a legally required privacy preference signal applies and is technically supported, we will honor it.
12. Payments and Purchases
If Spectral Divide is sold through a storefront or includes purchases, payment information is generally processed by the storefront or payment processor, not directly by us. We may receive purchase confirmation, entitlement status, refund status, region, transaction identifiers, tax-related information, or support information needed to provide access and support purchases.
13. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, loss, alteration, misuse, or destruction. These safeguards may include access controls, hosted infrastructure security, secure platform services, log monitoring, and limiting information access to people and services that need it.
No online system can be guaranteed secure. You are responsible for keeping your platform, Epic, and other account credentials secure and for avoiding disclosure of sensitive information in public or multiplayer spaces.
14. How Long We Keep Personal Data
We retain information only as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law. Retention periods vary based on the type of information, sensitivity, purpose, legal obligations, security needs, and whether the information is needed to resolve disputes or prevent abuse.
| Data Type | Typical Retention |
|---|---|
| Support emails and requests | Usually up to 3 years after the last contact, unless a longer period is needed for an active issue, legal obligation, dispute, safety matter, or platform requirement. |
| Website and server logs | Usually up to 90 days for routine security, diagnostics, abuse prevention, and reliability, unless kept longer for an investigation, legal obligation, or service incident. |
| Account, lobby, and gameplay records | While needed to operate the game, maintain player preferences, provide support, enforce rules, or satisfy legal/platform requirements, plus a reasonable backup period. |
| Reports and moderation records | Usually up to 2 years after resolution, or longer where needed to enforce bans, prevent repeat abuse, protect players, comply with law, or defend legal claims. |
| Voice or chat data | Only for the time needed to transmit or provide the feature unless a platform provider, report, moderation process, legal request, or safety workflow requires longer retention. |
| Aggregated or de-identified data | May be retained longer where it cannot reasonably identify a player. |
15. International Data Transfers
Spectral Divide, Cloudflare, hosting providers, platform providers, and other service providers may process information in the United States, Canada, the European Economic Area, the United Kingdom, or other countries where they operate. Data protection laws may differ from those in your location. For information about locations and transfers used by third-party platforms, review those platforms' own privacy notices.
Where required, we rely on appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.
16. Your Privacy Rights and Choices
Depending on your location, you may have rights to access, know, correct, delete, restrict, object to processing, request portability, withdraw consent, opt out of sale or sharing, opt out of targeted advertising, limit use of sensitive personal information, appeal a privacy decision, or complain to a privacy regulator.
To exercise rights regarding information controlled by Spectral Divide, email [email protected]. We may ask for information needed to verify your identity and locate your records. We will respond within the time required by applicable law.
To exercise rights regarding information controlled by Epic Games, use Epic's own privacy policy, account settings, and request tools. To exercise rights regarding platform or storefront data, contact the relevant platform or storefront.
17. U.S. State Privacy Notice
Residents of California, Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, Virginia, and other states with applicable privacy laws may have additional rights. This section summarizes categories of personal information we may collect and disclose.
| Category | Examples | Collected | Sold or Shared for Targeted Ads |
|---|---|---|---|
| Identifiers | Email address, IP address, display name, account ID, platform ID, Epic Product User ID, device identifiers. | Yes | No |
| Commercial information | Entitlement, purchase/refund status, storefront transaction status if provided by a platform. | Possible | No |
| Internet or electronic network activity | Website logs, server logs, gameplay connection logs, lobby activity, crash and diagnostic data. | Yes | No |
| Geolocation | Approximate location inferred from IP address or region provided by a platform. | Possible | No |
| Audio, visual, or similar information | Voice chat, screenshots, or clips only if those features, support submissions, or reports are enabled or submitted. | Possible | No |
| Inferences | Preferences derived from settings, selected character, gameplay behavior, or support history. | Possible | No |
| Sensitive personal information | Account credentials are handled by platform providers where applicable; precise geolocation, government ID, and payment card data are not intentionally collected by us for the current website/game flow. | Limited or not collected directly | No |
We do not knowingly sell or share personal information of users under 16. We do not use or disclose sensitive personal information for purposes other than permitted business purposes, such as security, service delivery, troubleshooting, and legal compliance.
18. EEA, UK, and Swiss Privacy Notice
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights to access, correct, delete, restrict, object, request portability, withdraw consent, and lodge a complaint with your local data protection authority.
Our legal bases may include contract necessity to provide the game and online services, legitimate interests to secure and improve the game, legal obligations to comply with law, consent where required, and vital interests where necessary to protect players or others.
19. Canada and Other Regions
Depending on your region, you may have rights to access, correct, withdraw consent, challenge compliance, or request information about our privacy practices. Contact [email protected] to make a request.
20. Children and Younger Players
Spectral Divide is not directed to children under 13 or under the age of digital consent in their region, whichever is higher. We do not knowingly collect personal information from children without appropriate consent where required by law.
If Spectral Divide uses Epic account services, Epic account, parental, and child-account privacy matters are handled through Epic's own privacy policy, account tools, and support resources.
Parents or guardians may contact us at [email protected] to request review or deletion of information associated with their child that is controlled by Spectral Divide. We may ask for information needed to verify the request. For Epic account information and permissions, parents and guardians should use Epic's own privacy policy, account tools, and support resources.
If we learn that we collected personal information from a child without required consent, we will delete it or take other steps required by law.
21. Automated Decisions
Spectral Divide does not currently make legal or similarly significant decisions about players using solely automated decision-making. If anti-abuse, moderation, or platform safety systems are used, they may help flag suspicious activity, but enforcement decisions may also involve manual review or platform-provider processes where appropriate.
22. Complaints
If you have a privacy concern, please contact us first at [email protected] so we can try to resolve it. Please include enough detail for us to understand the request, find the relevant records, and respond appropriately.
Depending on where you live, you may also have the right to complain to a privacy regulator, data protection authority, consumer protection authority, or other supervisory authority. EEA, UK, and Swiss users may contact their local data protection authority. UK users may contact the Information Commissioner's Office. Canadian users may contact the Office of the Privacy Commissioner of Canada or a provincial authority where applicable. U.S. residents may contact their state attorney general or privacy regulator where applicable.
23. Extra Help and Accessibility
If you need this policy in another format, need help understanding it, are making a request on behalf of someone else, or need assistance because of a disability, contact [email protected].
24. Changes to This Policy
We may update this policy to reflect changes in Spectral Divide, Epic Online Services use, website hosting, multiplayer features, support tools, law, or platform requirements. When we update it, we will change the "Last updated" date. If changes are material, we will provide additional notice where appropriate.
25. Contact
Email all privacy questions, access requests, deletion requests, parental requests, appeals, complaints, and policy questions to [email protected].